We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the company’s proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Required Skills & Abilities
- Both German and English language proficiency (spoken and written)
- Strong interpersonal and communication skills
- Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
- Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
- Ability to be consistently productive while working remotely
- Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
- Ability to excel in a high-paced ever-changing environment
Preferred skills and abilities:
- Experience in use of 3D CAD systems strongly preferred
- Working knowledge of Salesforce preferred
- Understanding of networking topologies & protocols
All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
