Paytm Labs
Customer Support Associate
TLDR
Handle customer interactions across multiple channels while collaborating with internal teams to enhance service quality and achieving KPIs.
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location:
Paytm Labs builds secure and scalable database platforms to support India's leading mobile payments and financial services distribution company. Our innovative technologies empower small businesses by simplifying payments and commerce, while also driving financial inclusion for millions of consumers across the country.
- Employees
- 11-50 employees
- Industry
- Internet Software & Services
Customer Support Associate