Handle service requests and support for drivers, leading on-site operations and improving the overall customer experience.
Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.
We're looking for an outstanding Customer Support Associate to join our Chicago team onsite! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience.
What you’ll do
What we look for
Benefits
Compensation range: $50,000-$70,000
Please note that this position is not eligible for Visa sponsorship.
*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!
Health Insurance
Medical, Dental, Vision contribution plans
Other Benefit
Weekly team lunches
Paid Time Off
PTO days
Drive Sally provides a flexible vehicle and service solution specifically designed for professional drivers in the rideshare, last mile, and taxi sectors. By leveraging advanced technology and a commitment to customer service, we ensure that our fleet meets the diverse needs of our drivers, helping them succeed in a competitive market.
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Customer Support Associate Q&A's