Customer Support Associate

WHAT YOU'LL DO:

• Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
• Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.
• You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
• Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests.
• Meet or exceed performance expectations based on key performance indicators across  customer experience, effectiveness, efficiency and other metrics.
• Identify, resolve, and/or escalate risks and trends that may impact the customer experience.
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
• Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
• Be a part of creating a fun and engaging culture.

Core Capabilities or Competencies

• You have a passion for helping people and you love making a difference in the lives of others.
• You thrive in ambiguous and rapidly changing environments.
• Learning things quickly and making swift decisions is nothing new for you.
• When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy and driving towards optimal outcomes. 
• Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things.
• You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities.
• You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them.

Experience / Must Haves

• High school diploma or GED required.
• 1-2 years of Customer Support experience including client-facing experience. 
• Candidates must be 18 years or older and adhere to all job requirements.
• Strong written and verbal communication skills. 
• Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday.
• Work in a hybrid environment - In-office 2 days a week and at-home 3 days a week.
• Distraction free work from home environment that has reliable internet access - 100 mbps.
• Banking and financial experience are a strong plus.

New Hire Hourly Pay: $23 / hour (non-exempt)