Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.
We are seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Customer Support Specialist, you will be responsible for providing exceptional service and support to our customers.
Responsibilities:
Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.
Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.
Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.
Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.
Requirements
🧩 Previous experience in customer support or a similar role.
✍️ Excellent communication skills, both written and verbal in English
🧘♂️ Patient, empathetic, and customer-focused mindset.
🤝 Strong problem-solving and conflict resolution skills.
⏱️Ability to multitask and work efficiently in a fast-paced environment.
Benefits
Welcome to Neo Group – Where Growth and People Thrive!At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.
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Customer Service Q&A's