Customer Support Agent - Bangkok

Are you our next solution-driven Customer Support Agent who stands out by delivering excellent service within the global operations team? At Transferz, we cater to the diverse needs of thousands of travelers, both corporate and leisure. Become the heartbeat of our Support team by providing premium assistance and top operational quality via our omnichannel platform.

About the role

Transferz's mission is to provide true peace of mind to all parties involved in ground transportation: travelers, travel brands, and our transfer companies. We operate on a global scale, whilst contributing to local economies.

As a Customer Support Agent, you’ll be part of the Customer Service team within the global Operations department. This department is responsible for keeping our Travellers, Travel brands, and Transfer companies happy; often you are the first line of support to help either one of them out! Your responsibilities will include providing operational support through the Transferz platform and help cover our 24/7 omnichannel support platform.

Transferz CS is a dynamic and international team with a presence in Argentina, Croatia, Thailand, India and Philippines. The profile we are looking for a solution-oriented individual with attention to detail and excellent multi-tasking and communicational skills. Apply now and let's redefine travel support together!

What will you do?

• Provide outstanding live phone, e-mail and chat assistance through our omnichannel ticketing platform.

• Manage journey orders in our internal backoffice platform.

• Efficiently address the operational needs of our travelers, partners and transfer companies.

• Handle complaints and investigate refund claims.

• Offer relevant input to internal stakeholders based on your front-line experience as the face of the organization.

• Assist other departments in their live operational needs.

• Contribute to the positive work atmosphere within the team