Customer Success Specialist with Spanish

Key Areas of Responsibility:

• Identify and suggest possible product enhancements based on usability and feedback received from customers.
• Overall ownership of issues raised by customers relating to system performance or usability.
• Meet client retention goals.
• Interact with all departments necessary within the organization to resolve customer care issues.
• Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices.
• Forge strong relationships with our customers and industry partners.
• Drive agreed outcomes for our customer.
• Identify and report product and service enhancement requests.
• Update all internal systems to properly track issues and customer contacts.
• Onboarding of new clients.
• Responding to client support emails and calls.

• Experience in supporting customers over the phone and using Remote Access Tools.
• Empathetic, people oriented, great relationship builder, positive attitude.
• Good computer skills.
• Excellent listening skills.
• Innovative problem-solving methods to help our customers grow their business.
• An ability to identify great business opportunities and drive change.
• The curiosity to learn about our product, to educate our clients, but most importantly, to learn from them.
• Strong aptitude for technology.
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency.
• English fluency and very good knowledge of Spanish. 

We offer:

• Employment in the organization with an established position on the market.
• Language bonus: 150 euro- for using a foreign language (other than English) at work on a daily basis.
• Contract of employment.
• Hybrid mode working.
• Extra holiday day on your first-year work anniversary – up to 5 days for 5 years at Shiji.
• All necessary equipment such as laptop, additional monitor, and other accessories.
• Languages courses and multiple training & development opportunities.
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruit as you need to get into the flow.
• Flexible working hours.
• Company parties and social activities.
• Friendly, motivated, and talented multicultural team