Customer Success Specialist

Answering chat messages, emails and calls, the Junior Customer Success Specialist is Treatwell’s go-to contact for customers and salon partners. As an expert on all things Treatwell, you’ll be confident in supporting and answering a range of questions, from how to use our salon software, to addressing concerns about treatments and online bookings.

You’re highly efficient, able to manage multiple tasks at once, while still maintaining a positive attitude and friendly service in every interaction you have. This is a full-time on-site role working in an international environment from our lovely Athens office.

Working hours for this position will be Monday to Friday from 9:00 AM to 5:30 PM.

You will be responsible for:

• Providing exceptional customer service in every communication you have.
• Managing live chat interactions with customers and salon partners, maintaining a professional tone and writing style.
• Using tools like Slack and more importantly Salesforce to inform the team and keep them up-to-date of your communication with customers.
• Solving problems by analysing complex issues and facilitating productive conversations between our customers and partners.
• Handling a high volume of inquiries mainly via chat - but also over the phone - with ease and confidence, escalating cases to Customer Success Managers when necessary.
• Not only providing our customers and partners with support, but also having the chance to build your commercial skills by advising and supporting our salon partners to help develop their business.

About You:

• Minimum 1 year of experience in Customer Support (experience on Live Chat will be a plus).
• Strong communication skills, both written and verbal in Greek and English.
• Strong attention to detail, while still maintaining an efficient pace.
• Highly organised, able to structure your day, reach goals and targets.
• Positive attitude with an eagerness to proactively take ownership over your work.
• Proactive, taking ownership of performance and taking time to self-reflect.

About Treatwell

Hi, we're Treatwell. Nice to meet you.

We're a team of +800 (and growing) passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 70,000 salon partners across 13+ countries, processing over 8 million bookings every month. And....breathe.

But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• 28-days holiday, plus bank holidays.
• Monthly 40€ Treatwell vouchers so you can treat yourself too.
• Private Health Insurance to take care of your health.
• Growth funds for you to develop and grow with your team.
• Mental well-being support for you & family members.
• Opportunity to be part of the beauty industry's digital revolution, in an international environment.

Equal Opportunities

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.