At Famly, we’re on a mission to give children the best possible start to life by closing the gap between home and daycare. As our new Customer Success Specialist, you won’t just be managing accounts; you’ll be the champion for SMB childcare providers across the Nordics and the UK.
This is a unique, "full-cycle" hybrid role. You will own the entire journey for our Danish customers—from the first demo and the "closed-won" handshake to onboarding and long-term strategic growth. Additionally, you’ll bring your expertise to our UK portfolio, acting as a trusted advisor to ensure our partners are getting maximum value from the Famly platform.
Own the Danish Market (Inbound & Onboarding)
Close the Deal: Lead inbound demos for Danish prospects, managing the sales process from initial interest to final signature.
First Impressions Matter: Own the end-to-end onboarding process, ensuring new partners move from "sign-up" to "power user" with minimal friction and maximum speed.
Set the Standard: Ensure high-quality qualification so every customer starts their journey with the right expectations.
Drive Growth & Retention (Nordics & UK)
Strategic Partnership: Manage a portfolio of SMB customers across the Nordics and UK, building deep relationships with key decision-makers.
Expansion & Upsell: Identify opportunities where Famly can do more for our partners and execute expansion deals that align with their needs.
Churn Fighter: Proactively monitor account health and intervene early to ensure high retention and long-term happiness.
Regional Support & Collaboration
Norwegian Coverage: Provide ad-hoc Customer Success support (training and retention) for our Norwegian customers.
Voice of the Customer: Work cross-functionally with Product, Sales, and Onboarding teams to ensure our platform evolves based on real-world feedback.
Data-Driven Action: Maintain impeccable CRM data to prioritize your day and predict risks before they become problems.
High Conversion: Turning Danish inbound interest into successful, long-term partners.
Sticky Partnerships: Maintaining industry-leading retention rates and reducing churn.
Growth: Consistently hitting upsell and expansion targets.
Speed to Value: Reducing the time it takes for a customer to become fully active and "live" on the platform.
A Native-Level Danish Speaker: You can navigate complex conversations and build trust easily with Danish business owners.
Experienced: You have a background in Customer Success, Account Management, or a full-cycle customer-facing role (ideally in SaaS).
End-to-End Owner: You enjoy the variety of doing it all—from the excitement of a sale to the deep work of product training.
Data-Driven: You use metrics to guide your strategy, not just your gut feeling.
A Polyglot (Bonus): If you speak Norwegian, you’ll have a major head start in supporting our broader Nordic mission.
A team of friendly, boisterous CSMs and Onboarding Specialists who are dedicated to their customers, who pick each other up on tough days and never stop pushing the limits. We come from all over the world, but what connects us is our passion for what we do—and the joy of doing it together. Expect high energy, tons of support, a few (OK, many) Slack GIFs, and an obsession with both hitting goals and having a good time.
At Famly, we're on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.
It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paper—and how distant that made him feel from her day. Together with Anders, now our CEO, they set out to build software that bridges that gap.
Today, Famly is used by 34,000+ childcare professionals and hundreds of thousands of parents to:
Communicate in real-time
Reduce admin stress
Improve planning, pedagogy, and finances
And ultimately, give more time to the little ones that matter most
Want to help us do even more of that? We’d love to have you.
You’ll be surrounded by clever, kind people who support each other
We give you ownership—freedom to try new things, backed by trust
Top-tier equipment (noise-cancelling headphones included)
Onsite learning from peers, leaders and coaches as well as regular team and company activities
Ongoing personal and professional development beyond sales skills
A mission you can believe in—and see the impact of daily
Here’s what to expect:
Intro call with Neeta, the team’s People Partner
Rational thinking test
Interview with Jakob, Head of Customer Success, UK
Skills test, presentation and interview with Jakob and a team member
Final interview with Matt, UK General Manager
We move fast and keep it human throughout.
We’re hiring right now and would like to welcome our new team member on March 1st, so don’t wait around.
👉 Send us:
Your CV, and
Tell us what excites you about Famly and why you’d be a great fit, by putting pen to paper or recording a short video.
Famly is committed to diversity and inclusion. We’re building a team that represents a wide range of perspectives, experiences, and backgrounds. Whoever you are, we’d love to hear from you.
Easy-to-use software for childcare providers. Our nursery management software makes administration, planning, and learning journals easy. Try it for free.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Success Specialist Q&A's