Customer Success Specialist - multilingual

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

Tasks:

• Manage day-to-day client relationships and ensure long-term satisfaction and engagement
• Handle contract-related processes: renewals, amendments, terminations, and service adjustments (add/remove services)
• Support billing- and agreement-related administration
• Make outbound calls to follow up with clients, conduct satisfaction checks, and strengthen engagement
• Receive inbound calls to address customer concerns, questions, and issues with professionalism and empathy
• Perform administrative tasks with accuracy and attention to detail
• Collaborate with the Customer Success and Account Management teams to drive retention and service excellence

Requirements

• 2–3 years of experience in account management, contract handling, or customer success roles
• Strong communication skills and a customer-first mindset
• Confident English skills (minimum B2 level – main working language)
• Additional fluent language: German/Dutch/Portugal/Italian/French/Spanish (minimum strong B2 level)
• Sales-oriented attitude and enthusiasm for building long-term client relationships
• Organized, proactive, and comfortable working independently in a remote setup
• Flexibility to work across administrative, outbound, or inbound functions depending on team needs

Benefits

• Stable, international work environment with a supportive team culture
• Onsite role in Budapest or Debrecen
• Continuous professional development and language training opportunities
• Competitive compensation package
• Cafeteria: net monthly 28,000 HUF SZÉP card allowance
• Opportunity to work with innovative products and technologies in a dynamic industry