Customer Success Specialist

Cyclomedia is a technology company specializing in the acquisition, analysis, and delivery of spatial data, as well as the implementation of GIS systems, street-level solutions, and tools for infrastructure and urban space management. The company delivers projects for local governments, public administration, and commercial clients in Poland and across Europe.

Join Cyclomedia as a Customer Success Specialist!
You will work with public sector and local government clients, ensuring that our GIS and smart city solutions deliver real value.

Your responsibilities

• Actively work with existing clients after contract signing to maximize adoption of implemented GIS solutions, street-level data, and infrastructure/urban management systems

• Guide clients through the practical and operational use of systems so that solutions are genuinely used in daily work—not just formally implemented

• Analyze how clients use the systems and identify untapped potential in functionalities, data, and modules

• Proactively recommend and sell additional solutions, modules, data, and services (upsell / cross-sell) based on real client needs and workflows

• Independently manage sales activities focused on growing existing accounts and collaborate with Account Managers on larger or more complex deals

• Prepare and present proposals for expanding cooperation, further implementation stages, and new system applications

• Build long-term relationships as a trusted advisor, combining GIS knowledge, system expertise, and understanding of client-side processes

• Conduct working meetings, presentations, and training sessions (online and onsite) demonstrating how Cyclomedia solutions support specific operational and decision-making processes

• Monitor solution adoption levels, identify risks of underutilization, and take corrective actions

• Collaborate with the Service Desk, technical teams, and GIS teams to resolve issues affecting adoption and customer satisfaction

• Report system usage, sales activities, and client growth potential in the CRM system

• Work closely with sales, technical, operational, and international Cyclomedia group teams

We offer

• Stable employment (employment contract or B2B)

• Necessary work tools: computer, phone, CRM system

• Comprehensive product onboarding and development training

• High level of autonomy and real influence on how you work with clients

• Close collaboration with an experienced sales and technical team

• Participation in projects involving modern GIS and smart city solutions for cities and infrastructure

• Work within the international Cyclomedia technology group

Requirements

Our requirements

• Experience in customer success, post-sales, consulting, technical solution sales, or a similar B2B/B2G role

• Required GIS competencies – practical knowledge of geographic information systems, spatial data, maps, and geospatial solutions

• Ability to work with institutional clients (local governments, public administration, road or infrastructure authorities)

• Understanding of Customer Success as a combination of solution adoption, advisory work, and active sales within existing accounts

• Ability to lead client meetings, presentations, and training sessions

• Experience working with CRM systems and reporting activities

• Proficiency in MS Office (PowerPoint, Word, Excel)

• Strong organizational skills, independence, and consistency

• Excellent communication and relationship-building skills

• Willingness to travel occasionally (Category B driving license required)

• Fluent in English

Nice to have

• Experience with IT systems, GIS, or smart city solutions

• Knowledge of how local government administration and decision-making processes work

• Higher education (e.g., geoinformatics, geography, spatial planning, geodesy and cartography, public administration)

• Interest in smart city topics, infrastructure management, and spatial data

Our culture is shaped by curiosity and innovation as we continuously explore new ideas and smarter solutions to real-world challenges. We are driven by impact and purpose, ensuring our work creates meaningful value for cities and society. Collaboration and trust are central to how we operate as a global team, supported by transparency and accountability.

We strive for excellence and ownership in everything we do, taking responsibility for outcomes while continuously raising the bar. At the same time, we foster growth and ambition by investing in our people and developing together as a company. We also believe that diversity and inclusion are essential for success, valuing different perspectives and creating an environment where everyone feels respected and included.