Customer Success Specialist

Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets.

At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance. For more information on the group, please visit www.creditstar.com.

Our vision is to build and deliver digital banking products of the future. If you are interested in building your career with a dynamic and innovative team, then we invite you to apply as a 

Customer Success Specialist

YOUR ROLE:

We are currently looking for a new Customer Success Specialist to join our UK team at our office in Tallinn,  Estonia or remotely from the UK.  Being fluent in English (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our UK customers with outstanding customer service experience. This position will be at the heart of the operation.

YOUR RESPONSIBILITIES:  

As a Customer Success Specialist, you will be responsible for providing a fantastic customer service experience for our UK-based customers. The job involves managing client applications, maintaining and developing existing customer relations, and replying to enquiries.

• Customer Support.  Managing and maintaining existing customer relations and replying to all income and outcoming enquiries via email, chat and phone.
• Loan administration. Including but not limited to reviewing applications, making lending decisions, verifying customer information, and ensuring information accuracy as well as compliance with relevant regulations.
• Debt Collection. Offering additional support for the Debt Collection Team on busy collection days.
• Compliance. Working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets.
• Covering for direct team members during their time off.
• Document administration and creating reports for management
• Keeping sensitive information and financial records private and confidential
• Staying up to date with company rules and policies
• Willing to work with and learn from management to properly apply company policy to customer solutions
• Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience

Requirements

REQUIRED EXPERIENCE, SKILLS, AND COMPETENCES:

We expect you to be a people person who enjoys helping the customer and is always doing their best to meet the targets for accuracy, quality and agreed service levels. In order to work at Creditstar, you should speak fluent English, be punctual, attentive to details and have excellent communication skills.

• You are a fast learner with an engaging personality, multi-tasking and capable of prioritizing your daily tasks to help you organize your time efficiently and boost your productivity
• Previous experience working in finance and knowledge about UK regulations is an advantage but not essential
• Handling questions or complaints via telephone and email 
• Essential computer usage skills;
• Able to work as a team-player in a fast-paced environment and to work under pressure

Benefits

WE OFFER:

• Dynamic, challenging, and rewarding work within a rapidly growing international company;
• Talented and diverse team who always has your back;
• Supportive environment where hands-on approach is highly appreciated;
• Regular company events to break the routine;
• Modern office in the city center of Tallinn if located in Estonia
• Motivation package that supports a healthy lifestyle

EMPLOYMENT TYPE:

• Full-time work from Monday-Friday 09.00-18.00 (EE or UK time)
• You may be asked to work on Saturdays, 13.00-18.00 Estonian time -  11.00 to 16.00 UK time
• Working in the Tallinn office with opportunities to work from home occasionally

HOW TO APPLY:

Apply through the system or send your CV to [email protected]. For more information, please contact Senior Recruitment Specialist Lawrence Luza, via [email protected]