Drive customer success by mastering AI platform features, leading onboarding programs, and collaborating with cross-functional teams to enhance user adoption and satisfaction.
Our client is an emerging leader in AI platform space, offering an enterprise-grade platform designed to connect human decision-making with intelligent automation. Their system brings together communication channels such as chat, email, web, CRM, and in-store touchpoints, enabling organisations to scale AI adoption with trust, context, and strong governance.
What you will do:
Platform Mastery & Onboarding
Develop deep functional understanding of the platform—covering knowledge hubs, orchestration models, channel integrations, and configuration tools.
Configure client environments, workflows, and triggers across channels such as Slack, WhatsApp, and email.
Train customers and partners on using no-code features and integration options to maximise platform value.
Customer Success & Relationship Management
Lead onboarding and training programs for enterprise clients across sectors such as financial services and public institutions.
Translate customer requirements into workable solutions using dynamic profiles and governed workflow components.
Track customer outcomes, follow up proactively, and support continuous improvement after go-live.
Partner & SI Collaboration
Work closely with System Integrators, resellers, and technology partners throughout pre-sales, deployment, and growth phases.
Ensure partners are properly enabled through training, documentation, and co-solutioning.
Represent the platform during partner discussions—maintaining accurate communication around capabilities, architecture, and best practices.
Cross-Team Collaboration
Coordinate with Sales, Product, Engineering, and Operations teams to ensure consistent customer experience.
Validate deliverables, manage change requests, and support issue escalation where needed.
Contribute to knowledge sharing and improvement of internal processes.
What you will need:
Bachelor’s degree in Business, IT, or equivalent practical experience.
1–3 years in Customer Success, Technical Account Management, Solutions Consulting, or a similar role.
Ability to understand complex platforms and communicate value clearly to non-technical audiences.
Experience working with partners or System Integrators is a strong advantage.
Familiarity with AI, automation tools, RPA, CRM systems, or regulated industries is preferred.
Strong communication skills in English and Cantonese is mandatory; Mandarin is a plus.
