Customer Success Specialist , Ad.Creative | Working time 12:00AM - 9:00AM

About Us

Recognized by G2 as the 3rd fastest-growing product globally in both 2023 and 2024, AdCreative.ai is a Paris-based startup backed by Europe’s top investors. In just 18 months, we've gone from $0 to $40M in ARR, serving users in 192+ countries—and we’re just getting started.

We help businesses of all sizes—from solopreneurs to global brands—create high-converting ad creatives powered by AI. With a team of 70+ people across the world (including 25 at our Paris HQ), we’re building the future of advertising—and we want you on this journey.

About the Role

We’re looking for a Customer Success Specialist based in Taiwan who’s excited to help users succeed and take ownership in a global, fast-paced environment. You’ll join a passionate team focused on helping customers achieve success with AdCreative.ai—not just by solving problems, but by proactively driving retention, engagement, and long-term value.
In this role, you’ll provide world-class support through chat and email, help customers reach their goals, and play a key part in reducing churn and maximizing revenue retention.

This role is perfect if you:

✅  Are passionate about tech, startups, and AI
✅  Love helping people and solving problems
✅  Are motivated by impact—turning at-risk customers into success stories
✅  Want to grow in a fast-paced, international company

What You'll Be Doing

• Deliver friendly, fast, and helpful support via chat and email
• Troubleshoot user issues and guide them through features
• Conduct churn-save outreach and demos to retain customers and reduce cancellations
• Identify upsell opportunities and help customers realize the full value of the platform
• Track and prioritize customer feedback to improve the product
• Be the voice of the customer—collaborate with product and tech teams
• Contribute to our help center and internal documentation
• Join weekly team meetings, brainstorms, and knowledge sessions
  
  

What We're Looking For

• Fluent in English (written and spoken)
• Excellent communication skills and a positive, proactive mindset
• Self-starter who works well independently and takes initiative
• Organized and detail-oriented
• A problem-solver who enjoys figuring things out
• Able to cover night shifts (12:00 AM – 9:00 AM Taipei time)

Bonus points if you have:

✨ Experience in customer-facing roles
✨ Familiarity with Intercom, Zendesk, or other CRMs
✨ Experience in churn reduction, renewals, or revenue retention
✨ An interest or background in marketing, SaaS, or design tools

What You'll Get

🚀 Full onboarding and training
🌎 Work with a global, fast-growing team
📈 Career progression opportunities—we love promoting from within!
🧠 Firsthand experience with the world’s leading AI ad platform
🎉 Flexible, remote-friendly culture
💬 A supportive, collaborative, and fun team
💰 Competitive salary based on experience

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