Work Arrangement: Remote
Job Type: Independent Contractor, Full-time
Work Schedule: US Time Zones (ET, CT, MT, or PT)
Locations:
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: WATCH HERE
Why Work with Us?
At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
Our client offers a unique digital platform that streamlines the entire home shopping and ownership process for homebuilders and their customers. By centralizing tasks such as contract management, construction tracking, closing, and post-purchase support, their platform enhances operational efficiency while delivering a seamless, branded experience for buyers and homeowners. It enables builders to maintain strong customer relationships, improve satisfaction, and generate long-term value through automated workflows, transparent communication, and ongoing homeowner engagement.
As the Customer Success Specialist, you will lead the setup, optimization, and ongoing management of a modern customer support and knowledge base ecosystem. You’ll play a critical role in establishing a shared inbox and ticketing system, creating and maintaining customer-facing support materials, and ensuring that company's customers receive clear, accurate, and timely guidance. This is a high-impact role for someone who thrives in SaaS environments, excels at process-building, and brings a customer-first mindset to every interaction.
Your work will directly shape how customers experience from first onboarding to long-term product adoption. By building efficient support workflows and a high-quality knowledge base, you will reduce customer friction, enable scalable self-service, and empower Customer Success to deliver rapid, consistent, and exceptional support.
1. Customer Success Platform Implementation
2. Knowledge Base Development
3. Knowledge Base Maintenance
4. Customer Support & Success
5. Cross-Functional Collaboration
Requirements
Must-Have:
Nice-to-Have:
Benefits
If you’re a highly organized professional who thrives in dynamic environments and values both precision and empathy, this role is for you. Join a mission-driven team building a cleaner, fairer energy future — one building at a time.
Pearl Talent is a US-based start-up that helps the top 1% of talent worldwide land long-term roles at fast-growing companies in the US and EU. Founded by Monty Ngan and Isaac Kassab, Pearl Talent helps operators all around the Philippines, Latin America, and South Africa get staffed into companies backed by Y Combinator, Sequoia, a16z, General Catalyst, and more.We believe that even though opportunity isn’t created equal in the world, ambitious talent is.
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Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Success Specialist Q&A's