Join a hyper-growth B2B SaaS company to enhance customer success operations through data-driven analysis and system optimization while collaborating across multiple teams.
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem
Ready to level up the Customer Success function for a hyper-growth B2B SaaS company? In this role, you will join Qualia's Revenue Operations (RevOps) team, which provides the resources and tools that drive our accelerating momentum.
As a Customer Success Operations Analyst, you'll work as a true generalist, supporting diverse initiatives across the post-sales customer lifecycle and leveraging both technical skills and AI-assisted workflows to drive efficiency and insights. You'll be the go-to operational partner for various teams, solving problems through data-driven analysis, system optimization, and analytical thinking. You'll collaborate directly with business partners to understand their needs, translate requirements into technical solutions, and deliver operational improvements that move the business forward. Your work will span customer success tool evaluation and optimization, reporting and analytics, operations ticket resolution, and cross-functional projects as business priorities evolve. The ideal candidate will be comfortable with ambiguity, excited by variety, and energized by building relationships across the organization.
Preferred Qualifications:
While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates.
Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems
Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.
By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.
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Qualia builds a cutting-edge digital closing platform that streamlines the real estate transaction process for professionals in the industry. Our solution enables real estate agents, title companies, and lenders to collaborate seamlessly, making home buying and selling simpler and more efficient for everyone involved. By integrating task management and real-time reporting, we create an enjoyable experience that enhances the entire closing lifecycle.
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Operations Analyst Q&A's