Customer Success Onboarding Team Lead

Your career as an Onboarding Team Leader at Booksy will give you the opportunity to guide our customers through their first steps with us, ensuring they get the most out of our platform to help their businesses thrive. Working closely with the Onboarding Manager, you’ll lead and motivate a team of onboarders, driving local success and helping our community feel fantastic about their subscription with Booksy.

You'll be excited by the prospect of identifying new growth opportunities within our processes and leading your team to hit ambitious activation goals. Because we believe in a "People First" approach, your natural tendency to help others succeed will see you regularly seeking and sharing best practices across your team to ensure every service provider feels supported.

Requirements

Essentially, to ensure you succeed in this role you’re going to need…

• Demonstrable, repeated experience and success in leading and motivating teams, ideally within a fast-paced Tech or SaaS environment.
• A track record of achieving satisfaction and activation goals by identifying and assessing customer needs effectively.
• The ability to analyze team performance data and create reports to propose meaningful improvement initiatives.
• Excellent interpersonal skills with the ability to influence and collaborate with cross-functional teams like Sales, Product, and Marketing.
• Deep product knowledge and the ability to clearly articulate the benefits of our solution to various types of businesses.
• Practical experience using CRM tools (like Salesforce) to manage workflows and maintain accurate records of customer interactions.
• Fluency in English to work closely with global and cross-functional teams, combined with a high level of Spanish and practical experience in the Spanish market.

Benefits

Some of the benefits we offer in Spain are:

• Medical + dental insurance paid for by the company.
• Your birthday day off.
• 50 € per month to use on Booksy services.
• Wellness platform where you can do daily activities of all kinds and redeem vouchers at clothing, home, music, cinema, games, experiences and travel shops.
• Access to psychologist sessions
• Flexible remuneration: Personal income tax savings to use on restaurant card, transport, medical insurance, childcare, training and discounts on other services.
• We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in.

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

Please submit your application for this role in English