We are seeking a Customer Success Officer to ensure customers achieve maximum value from our products/services. This role focuses on onboarding, relationship management, issue resolution, and driving customer satisfaction and retention.
Core Responsibilities
- Act as the primary point of contact for assigned customers
- Support customer onboarding and product adoption
- Build and maintain strong, long-term customer relationships
- Understand customer needs and provide timely solutions
- Monitor customer health, usage, and satisfaction metrics
- Coordinate with internal teams (Sales, Product, Support) to resolve issues
- Proactively identify opportunities to improve customer experience
- Handle customer feedback and escalate concerns when needed
Qualification
Bachelor’s degree in Business, Marketing, Communications, or related field
Requirements
- Strong communication and interpersonal skills
- Customer-focused mindset with problem-solving abilities
- Ability to manage multiple accounts and priorities
- Proficiency in CRM tools (Salesforce, HubSpot, or similar)
- Basic understanding of business processes and customer lifecycle
Preferred / Nice to Have
- Experience in customer success, account management, or support
- Familiarity with SaaS products or technology solutions
- Data-driven approach to customer engagement and reporting
Benefits
- Provident Fund
- Medical Inpatient Facility
- Medical Outpatient Facility
- Paid Overtime
- In-house Subsidized Lunch & Dinner
- Gym Facility
- Entertaining Activities
- Interest Free Loan Facility
- Advance Salaries and Sports Allowance.
