Customer Success Manager(Enterprise)

About Appier

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe, and the U.S. and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

Since our entrance to Japanese Market in 2014, we were successfully partnered with some of the major logos in Advertising, Digital Contents, EC, Financial Service and Consumer products, that made us to transfer from the Japan Growth market to Prime segment just one year and nine months after our IPO in 2021.

About The Role
We are seeking a Customer Success Manager, who will manage the customer success function of key accounts within Appier’s enterprise solutions business unit in Japan. This role is based in Tokyo.
The primary goal of the customer success team is to generate solutions from both business and technical perspectives, and successfully implement them with the customer. This will require excellent digital marketing, technology know-how and communication skills to help coordinate and manage requirements and expectations of Appier’s customers.

The primary goal of the customer success team is to generate solutions from both business and technical perspectives, and successfully implement them with the customer. This will require excellent digital marketing, technology know-how and communication skills to help coordinate and manage requirements and expectations of Appier’s customers.


Responsibilities

• Maintain high levels of customer satisfaction to ensure client retention, account renewals and account ACV expansion as measured by quarterly goals
• Driving new customer onboarding and ongoing adoption through the development of use cases and feature usage, to help drive business value with customers using our Enterprise solutions
• Respond quickly and effectively to customers’ challenges and issues with the product; collaborate closely with internal Product and Tech Support teams for issue resolution and feature enhancements

About You

• Professional Experience: 5–10+ years of experience in Customer Success or Account Management within a high-growth SaaS company or digital agency. Experience in client-side digital marketing or equivalent business consulting is also highly valued.
• Analytical & Strategic Mindset: Highly analytical with the ability to think strategically and communicate complex logic clearly.
• Stakeholder Management: Deeply customer-oriented with the communication skills necessary to facilitate alignment across all levels of stakeholders.
• Technical Proficiency: Ability to discuss SaaS technical concepts and implementation guidelines with technical audiences (highly advantageous).

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