Customer Success Manager

Get to know Visual Components

Visual Components is a software company with a global footprint. We are here to help teams who are building tomorrow’s manufacturing find the fastest way from the concept to reality. With our inclusive and easy to use tools companies can test their ideas in a virtual environment and get proof of concept before making the investment decisions.
 
 With Visual Components software, you can design production lines, simulate and analyze production flow, perform virtual commissioning projects, and use offline robot programming (OLP) software. Our solution is used by over 2400 pioneers worldwide and the tool scales from small local manufacturers to global automotive corporations. Our interfaces are visual, user-friendly and robust which makes us simple, fun, and easy to use.
 
 Our Headquarters is in Espoo, Finland and we have offices in US, Germany, and Japan. Our global partner network and team of over 24 nationalities make Visual Components a truly international company.

The role and the team

We are now looking for a proactive and customer-focused Customer Success Manager to join our growing team. In this role, you will play a key part in ensuring long-term customer satisfaction, securing contract renewals, and identifying new opportunities for growth within our existing customer base. You will work closely with customers across various industries, helping them maximize the value of our simulation solutions.

As part of our Customer Success organization, you will collaborate closely with sales, product specialists, and technical teams. We value a supportive and open working culture, we help each other, share knowledge, and encourage asking questions.

This position is hybrid, with our headquarters located in Espoo, Finland.

Your impact

• Secure contract renewals by managing annual subscription cycles and maintaining strong long-term relationships with customers.

• Maintain regular engagement with customers to ensure satisfaction, identify needs early, and help address any challenges before they escalate.

• Spot and mitigate risks that may impact retention, and work proactively to resolve issues.

• Identify expansion opportunities, such as:

  • additional seats

  • higher-level licenses

  • new application areas

  • expansion to new sites or companies within the same customer group

• Act as a trusted advisor by helping customers fully utilize Visual Components solutions and achieve maximum value from our products.

• Collaborate cross-functionally with sales, technical specialists, and product teams to ensure a seamless customer experience.

The skills you will bring

• Proven experience in customer success, account management, or B2B sales, ideally within software.

• Background in simulation, industrial automation, or manufacturing environments is a strong advantage.

• Strong communication, presentation, and relationship-building skills.

• Ability to identify growth opportunities and support negotiations for renewals and expansions.

• Analytical mindset for assessing customer health, adoption trends, and potential risks.

• Customer-centric, proactive attitude with the ability to balance retention and expansion goals.

• Experience working with CRM tools and modern communication platforms.

• Ability to work independently while collaborating effectively with internal stakeholders.

• Fluency in English at a professional level. Finnish and other languages are considered a plus.

Perks of joining us

• Competitive salary
• The opportunity to further develop and expand your skills and make an impact on the digitalization of manufacturing
• Flexible working hours and remote work
• An employer who supports in various life situations
• Safe and stable workplace
• Skilled co-workers and a supporting supervisor
• Low hierarchy and flexible and relaxed organizational culture
• Comprehensive personnel benefits, e.g., learning platforms, extensive occupational health care and health insurance, lunch benefit, sport & cultural benefit vouchers

 
At Visual Components, our most valuable assets are our employees. We treat everyone with honesty and transparency, help each other and do our work with passion. We also enjoy spending time together even after work. Pool tournaments, game nights, office breakfasts and after works and sports activities are part of our life as a team. 

How to apply

Please send your application in English via the form on our career page. We cannot accept applications sent to us via email or private messages due to the GDPR. We will hire a person as soon as we find the right candidate

Next steps with us