Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced.
We think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions.
We believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career—supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning.
Certified as a Great Place to Work®, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software.
About You
Customer Success at Rise8
We are searching for a Customer Success Manager who has a passion for working with federal agency customers, in particular the U.S. Department of Veterans Affairs.
You will be part of the leadership team for a large organization with multiple delivery functions and high complexity. A large part of your focus will be on contract administration and employee onboarding/offboarding, and you will need to be able to easily shift between skill sets in response to account needs.
To execute the program, you will work with a balanced leadership team, including a Customer Success Lead and Heads of Product, User-Centered Design, and Engineering. You will need to collaborate highly with partners, internal Rise8 leadership, and high level government stakeholders.
You’ll work with the customer Product Owner and Contracting Representative to ensure we are aligned on goals, identify and mitigate risks, establish metrics, have the right agile practices in place, and establish Deliverable and Invoicing submission processes.
You will work with Practice Leadership and Recruiting to ensure the right staff is in place at the right time with the right skill sets. You will establish and guide the delivery team members through a streamlined account onboarding process and share any known context about the work they are about to engage in. You’ll measure the health of the overall account on a regular basis and contribute to remediation plans as needed.
Qualifications
All of Rise8’s work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation.
Rise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
Rise8 is an elite software development firm delivering a tomorrow where fewer bad things happen because of bad software. We are revolutionizing the way government agencies build, deploy, and utilize critical software. We are capable of delivering outcomes to prod up to 25x faster than the traditional software development model through a focus on lean product management, user-centered design and extreme programming.
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