Overview
Located in California’s Silicon Valley, Verantos is the global leader in high-validity real-world evidence at scale. By applying artificial intelligence to the complete patient record, Verantos enables life sciences organizations to generate high-validity evidence across therapeutic areas with measured accuracy, completeness, and traceability. Credible evidence accelerates clinical development, market access, medical affairs, pharmacovigilance, and regulatory initiatives.
Verantos believes that advanced RWE requires a group of dedicated and highly-trained professionals who are specialists in the field. Our team consists of physicians, data scientists, clinical researchers and engineers with a deep knowledge of, and extensive experience in, protocol development, health system engagement, electronic health record integration, de-identification, artificial intelligence, data enrichment, study implementation and validity assessment. In addition, we have vast experience within the healthcare ecosystem, including pharma, payer, provider, and regulatory
As a Customer Success Manager within the customer success team, you will be responsible for managing project progress from initiation to on-time delivery and ensuring high-quality deliverables to our life-science customers and healthcare partners.
Responsibilities:
- Manage customer projects from initiation to project closeout
- Determine stakeholder requirements and develop detailed project plans.
- Drive the progress, management, performance, and completion of projects.
- Share project status reports and escalate risks as appropriate to management.
- Engage with external stakeholders
- Develop excellent working relationships with customers and research partners.
- Conduct and lead project meetings including agenda setting, materials preparation, and recording meeting notes and task assignments.
- Communicate with external stakeholders in a professional manner.
- Collaborate with key internal stakeholders
- Work with key internal stakeholders in cross-functional teams.
- Coordinate with internal teams to answer customer inquiries in a timely manner.
- Respectfully hold people accountable for their project roles and deliverables.
- Build mutual trust and encourage cooperation among team members; facilitate consensus building and working across various styles.
Qualifications
Required
- Bachelor’s degree from a reputed institution
- Exceptional interpersonal, verbal, and written communication skills
- At least 2 years of project management experience within the life science, biotechnology, or digital health space
- Clinical research or real-world evidence generation experience
- Proficient in project management tools and methodologies
- Desire to work in a start-up environment with dynamic and diverse teams across multiple time zones
Preferred
- Advanced degree in public health, health administration, or similar field
- Project management experience within a data vendor
- Proficiency in tools for data analysis or transformation (e.g., SQL, Excel, Python, or R)
- AI-first mindset, with a focus on leveraging automation to develop scalable, repeatable solutions for project tracking and risk management
Why Verantos?
At Verantos, we are pioneering technologies that power advanced real-world evidence (RWE). Advanced RWE helps understand how patient characteristics and behaviors affect health outcomes – helping to predict the progression of a disease, a patient’s responses to a therapy, or the risk of adverse events. Come and join a team at the intersection of cutting-edge technology, complex data, and healthcare research. We offer:
- Flexible work location to support employees in the new pandemic-shaped reality.
- Medical, dental, vision benefits.
- 401K plan with employer match.
- Work-life balance.
- Opportunity to work with healthcare technology visionaries.
