Customer Success Manager

Hygiene:

Firstly the hygiene. Read further only if you’re:

• looking for a full time role
• and are currently based out of Delhi/NCR
• for the above job-title
• having a relevant experience in account maangement or pre-sales or sales for at least 1 year
• for an early stage VC funded startup (having a team of 15+ presently, and looking to expand rapidly)
• in the online recruitment space (looking to disrupt the likes of Naukri, with an innovative concept)

 Responsibilities:

• Build a strong relationship with the partnered employers
• Strong understanding of the employer's hiring needs
• Strong understanding of the employer's ideal candidate
• Ability to drive engagement
• Ability to be able to reach to a decision for the relevant candidates
• Run special initiatives to ensure a better employer experience

 Attributes of the right candidate:

• Strong Relationship building Skills
• Should be a hustler
• Ability to figure out key bottlenecks       
• Good Communications Skills
• Good Educational Qualifications is a plus

A little something about the company and the concept:

Brief

Started in Feb 2014, Delhi-based TalentPad is an online marketplace for high quality talent, operating in the large online recruitment market in India. Started by three IIT alumni, it’s a second generation platform which plans to flip the current recruitment process on it’s head. It gives more power to the job-seekers and lets employers make the first move in search for high quality talent.

Basic Info

• Team Size: 15+
• Office: Delhi
• Founded in: Feb 2014
• Industry: Online recruitment
• Web URL: http://talentpad.com/
• Social URLs: Facebook | LinkedIn | Twitter | AngelList
• Investor: Helion Ventures
• Address: B-6/66 Safdarjung Enclave, Behind B-6 market, New Delhi - 110029

Founding Team

We believe people learn from people, and hence it’s very important for you to judge the people you’ll be working with. We’re a passionate bunch who don’t hesitate in challenging the stereotypes, have a crazy drive to solve the pain-points for the customers. Below is a short bio:

• Mayank Jain (CEO):  IIT D, IIM A, Ex-Management Consultant, Ex-Entrepreneur-in-Residence
• Nikhil Vij (CTO): IIT B (CS), Ex-Morgan Stanley, Ex-Google, Ex-World Quant
• Raghav Jain (COO): IIT BHU, Ex-JP Morgan, Ex-Deloitte

Explainer Video: How it Works: Talent

Customers Reviews: Quora Reviews

Media Coverage

TOI  | Business Standard | Hindu | YourStory

Mission

To solve the pain points for our customers and in the process provide an unimaginable experience 

Vision 

To help candidates discover their work love and get their dream job in an easy and timely manner.

Values

• Customer delight
• Excellence
• Integrity
• Ownership
• Freedom
• Bias for Action
• Respect for each other

Culture

• Customer delight: Everything we do would focuses on solving a pain-point for our customer, and striving to make their experience absolutely delightful
• No micro managing: We don't believe in micro managing. We believe truly awesome work happens when the motivation is not fear, but flexibility to do what you love
• Innovation: We challenge stereotypes and impossible is not a word in our dictionary
• Openness: We believe in openness and transparency
• Informal/Flexible: We don't care what clothes you wear or what time you work, till the time you get the work done

Company Perks

• High learning curve: would be the biggest perk. Sue us if that's not the case!
• High growth path: We believe in capitalism. Do well and you’ll rise up the ladders like no one else.
• Fun: We'll make sure it is a fun for you with frequent beer parties, weekly lunches, dinner, plays and more so a fun work environment

Interview Process:

We believe in moving fast to let nobody hanging, neither you or us, and expect the same from you

1. Step 1: Introductory interaction on call/Skype or can be in person
2. Step 2: Detailed interaction in person with the functional/business manager