Startup Jobs
Post a Job
Suvoda

Customer Success Manager

Conshohocken , United States
Remote

AI overview

Drive customer success by building strong relationships and managing accounts to achieve high NPS scores and identify growth opportunities within customer programs.

Customer Success Manager

The Customer Success Manager is responsible for the building and management of customer relationships while leading the customer to full adoption of our products.  The Customer Success Manager plays a key role in developing strategic relationships with customers and demonstrating high NPS scores and expansion opportunities. This role involves the proactive engagement in day to day management of the account including strategic account planning and customer success issue resolution.

The Customer Success Manager has a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven.

Responsibilities

  • Maintain strong relationships with customers and ownership of customers’ success through renewal rate, NPS and other metrics that measure customer success.
  • Drive strategic development of customer programs and actively pursue opportunities to improve through expansion, enhancements and operational improvements
  • Identify opportunities to increase revenue conversion
  • Establish initiatives to encourage customer growth and upsell opportunities
  • Create and drive value realization throughout the lifecycle
  • Proactively identify account risks and drive mitigation strategies
  • Work with cross functional partners to develop strategies and materials to increase the quality and efficiency of support to customers and users
  • Work with CSM Leaders on business initiatives and other projects
  • Work with marketing team to identify customer advocates to participate in feedback opportunities and case studies
  • Work with Finance teams to improve revenue predictability for customers
  • Assist in the hiring and training of Customer Success Managers
  • Perform other duties, assignments, and special projects as time or circumstances demand

 

Qualifications

  • 5+ years working in account management or equivalent role
  • 5+ years working in the Life Sciences Industry preferred
  • Bachelor's Degree or equivalent combination of education and experience preferred
  • Proven proficiency in customer retention, presentation skills and ability to work independently to drive a virtual team to deliver customer success
  • Ability to align internal resources to meet customer requirements and deadlines.
  • Proven track record of sustaining and growing complex relationships
  • Commercial instincts a must with strong leadership, teamwork, & cross-group collaboration skills.
  • Be a self-starter with a positive attitude
  • Extremely organized, with effective time management skills


    #LI-AC1

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert. 

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.

 Suvoda
Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Success Manager Q&A's
Report this job
Apply for this job