Customer Success Manager (Spanish Bilingual)

LearnUpon is looking for a Spanish Bilingual Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). We’re proud of our success and we’re humble and hungry to achieve more. 

We’re growing our Customer Success team to keep pace as more customers sign on. We need to hire a curious and self-motivated individual to work with our Essential team managing a large group of customers at scale, specifically supporting accounts in both the US and LATAM regions.

The "Scale" motion at LearnUpon is not a traditional relationship management role; it is a high-leverage, product-centric position designed for someone who thrives on efficiency. You will be responsible for empowering a high volume of customers by becoming a true product expert. If you love the idea of using technology and one-to-many communication to solve problems for hundreds of businesses at once, this is the place for you.

What will I be doing?

• Adopt our platforms with ease and dive deep into technical configurations to provide high-value "how-to" guidance and product demonstrations.
• Nurture a high-volume of customers via digital touch campaigns and live sessions using 1:1, 1:few, and 1:many motions.
• Design and host webinars or small group sessions to enable customers on the product and scale our impact beyond traditional one-on-one calls.
• Triage and respond to customer queries in a timely way with full professional fluency in both English and Spanish.
• Focus every interaction on the business results customers need, helping them discover, deliver, measure, and materialize those results through the LearnUpon platform.
• Act as a bridge between your customers and our Product and Sales teams, ensuring that feedback from the field directly influences our roadmap and team priorities.
• Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.
• Identify opportunities for customers to expand the value they get from the platform while keeping the team on track with overarching goals and targets.

What skills do I need?                                                                                  

• 1-2 years of experience in SaaS, strategy, consulting, operations, or an equivalent field where you have managed complex workflows or high-volume portfolios.
• Full professional fluency in both Spanish and English (written and verbal) is required to support our US and LATAM regions.
• A deep interest in Software/Tech; you’ll need to adopt our platforms easily and be able to get into the technical details to demo effectively.
• The ability to command a "room" and maintain positivity in a fast-paced environment, whether it’s a one-on-one call or a live webinar for a hundred people.
• A self-motivated individual with a "get-it-done" mindset who isn't afraid to roll up their sleeves and research creative technical solutions.
• A creative and analytical thinker who can look at customer data to identify where a digital campaign or a group session could solve recurring pain points.
• Proficiency using Salesforce or a similar CRM system to manage customer data and outreach initiatives.
• Excellent communication skills, high attention to detail, and the ability to deal with ambiguity while working cross-functionally across multiple time zones.

Not required but considered a big plus

• Experience working in the learning space (e-learning, edtech, or learning management).
• Experience with Planhat or a similar Customer Success Platform.

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Why work with us?

• Competitive salary and company ESOP
• 25 days’ PTO, plus 10 public holidays and 1 annual wellness day
• Private health insurance and company 401k
• Parental benefits, including up to 26 weeks’ paid maternity leave, 4 weeks’ paid paternity leave, and coaching support for new parents (location-specific details apply)
• Up to 4 weeks per year working abroad (role eligibility applies)
• Clear career progression opportunities — take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What is the Hiring Process?

Our typical process generally works as follows:

• Qualified applicants will be invited to schedule a screening call.
• Successful applicants will then complete a Spanish fluency assessment.
• Successful candidates will then be invited to a series of practical interviews.
• Finally, candidates will have a short interview with a member of our C-Suite Team.
• The successful candidate will be contacted with an offer to join our team.

LearnUpon is an Equal Opportunities Employer. 

LearnUpon is proud to be an Equal Opportunities Employer. We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

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