Customer Success Manager Spain (m/f/d)

At Trusted Shops, our mission is to build a digital world founded on trust.
We provide real security for online shoppers and a recognized mark of trust for e-commerce businesses.

As Europe’s leading trust brand, Trusted Shops operates internationally with six locations and more than 700 employees across the continent — and we’re still growing!

Are you passionate about customer success? Do you naturally build strong relationships and anticipate your clients’ needs before they even ask?
If your answer is yes, you’re in the right place.

As an E-commerce Professional at Trusted Shops, you will empower your clients to optimize their online stores and unlock their full potential. With your networking skills and market insight, you’ll bring innovative ideas to the table and help your clients elevate their e-commerce performance.

Because at Trusted Shops, your customers’ success is your success — and together, you’ll make it happen.

• Manage and develop a portfolio of B2B clients, overseeing onboarding and ongoing success. You proactively present ideas and new products to enhance their online shop performance.

• Build and nurture long-term client relationships, serving as the primary point of contact for all e-commerce-related inquiries and support. You know how to deliver value and ensure client loyalty.

• Identify and address customer-specific needs through portfolio analysis and performance insights, tailoring your approach to maximize client outcomes.

• Understand e-commerce objectives and growth potential, using your expertise to position Trusted Shops’ technologies effectively and drive measurable results.

• Act as the key interface between clients and internal teams (IT and Product Development), contributing valuable feedback to help shape targeted, customer-centric solutions.

Requirements

• Language skills: Native-level Spanish (C2), advanced English (C1) (both mandatory), and intermediate Portuguese (B2 - is a plus not mandatory).

• Educational background: Degree or equivalent training in Business Administration, Commerce, or a related field.

• Professional experience: Proven track record in Customer Success or Relationship Management; experience in SaaS or e-commerce environments is a strong advantage.

• Technical proficiency: Skilled in Customer Success Management tools and confident with Microsoft Office applications.

• Personal competencies: Analytical and goal-oriented mindset with strong communication skills, entrepreneurial thinking, and the ability to work independently while aligning with KPIs and client objectives.

Benefits

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 24 vacation days

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.