Customer Success Manager

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!  

We’re looking for a Customer Success Manager to work closely with our top Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. 

This role will report to the Team Manager, Client Services.

Why is this role so crucial at Similarweb?

The Customer Success Manager is a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.

So, what will you be doing all day?

• Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success 
• Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
• Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
• Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.
• Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
• Develop strong subject matter expertise across all Similarweb solutions

This is the perfect job for someone who:

• Solid understanding and experience in digital marketing 
• Client-facing experience in a customer success role, with planning and execution capabilities
• Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
• Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.
• Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
• Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
• Self-motivated, proactive, ownership mindset and results-oriented.
• 2-3 years experience as an analyst/consulting/digital marketing (SEO, PPC, media planning).

*All Similarweb offices work in a hybrid model, so you can enjoy the flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers*

Why you’ll love being a Similarwebber:

• Impact : Work with the world’s leading digital intelligence platform and make a real difference.
• Innovation : Bring your ideas forward - we empower you to drive change.
• Hybrid work model: 3 days in our office and 2 days working from home.
• Our Office: Modern space in Prague’s DOCK IN area, stocked with snacks, drinks (we're big fans of kombucha), fruit and lunches on Tuedays.
• Benefits: 5 weeks of vacation, birthday day off, 3 sick days, or Multisport 
• Top-tier Hardware : MacBook Pro M3, dual monitors, standing desks.
• Team Events : Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours.
• Equity : Share in Similarweb’s success.
• Career Growth : Explore any path - leadership, switching teams, or upskilling through coaching and learning programs.