Customer Success Manager

As a Customer Success Manager, you will manage a portfolio of SaaS vendor clients, building trusted relationships with stakeholders. You will act as a Sagetap product expert and resource for stakeholders, helping deliver the voice of the customer to internal teams. Working across Sales, Product, Engineering, Design, and our Sage Growth team, CSMs manage a variety of projects that will have direct and indirect impact on customers. 

What You Will Do: 

• Own the vendor relationship post-sale, acting as the primary point of contact and strategic advisor throughout the vendor lifecycle, prioritizing vendor retention. 

• Run high-impact onboarding calls, ensuring vendors are set up for success by aligning on goals, best practices, and key milestones. This includes thorough demonstration of Sagetap's product features and setting expectations. 

• Develop deep understanding of each vendor’s GTM motion, positioning Sagetap as a core channel for product discovery and feedback.

• Collaborate cross-functionally (Sales, Product, Marketing, Growth, Engineering) to deliver vendor feedback, influence roadmap priorities, drive feature adoption, and support vendor-specific needs.

• 3-5 years of experience managing customer relationships

• 2-5 years of experience in tech, preferably in B2B SaaS

• Strong interpersonal skills, including excellent written and verbal communication to a variety of internal and external stakeholders

• Strong organizational skills, including time management and the ability to multitask in a fast-paced startup environment

• Detail-oriented and professional polish, as this role primarily manages client relationships

• Self-motivated individuals with a customer-first mentality for building connections and trust

• Bonus points for experience in SaaS sales, marketing, or cybersecurity

The expected OTE range for this position is $95k - $105k. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

• Remote-Friendly: This role can be performed from anywhere. Our distributed team primarily collaborates across US time zones, so US-based applicants are preferred.
• Tools and Collaboration: We use Slack, Zoom, and other platforms to maintain a culture of open communication and collaboration, no matter your location.
• Work-Life Balance: Enjoy a flexible schedule in an environment that values productivity and personal well-being.

What you will have at Sagetap:

• Early-stage stock options

• Competitive salary

• Comprehensive healthcare benefits for employees and eligible dependents

• Flexible work schedule with generous vacation and holiday policy

• Opportunities for professional development and career advancement

• Experience building and selling a transformative product

• Ability to learn from some of the smartest people in the industry

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.