Customer Success Manager (SaaS)

What you'll be doing:

• Leading an assigned portfolio of 40 B2B customers; 
• Building strong relationships and become a trusted advisor with your customers; 
• Developing customized success plans and conducting in-depth Business Reviews focused on ROI;
• Advising on their e-commerce strategy and how the Sana Products can accelerate their online growth;
• Identifying and mitigating churn risks, while uncovering upsell and cross sell opportunities; 
• Advocating internally for your customers and help our product grow by sharing feedback with our product teams. 

What you'll bring:

• A bachelor’s degree;
• At least 4 years of relevant commercial business experience working with (SaaS) B2B software, with at least 2 year in a Customer Success Manager role;
• Proven commercial mindset with experience in identifying, driving, and closing upsell and cross-sell opportunities;
• Strong analytical skills and time management skills;
• Strategic mindset—capable of advising on platform value and customer ROI.
• Located in or able to commute to Medellin, with ability to work 3 days per week in our Envigado office! (Hybrid work model)

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Associate in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. Apply now!

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