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Deutsche Telekom IT Solutions

Customer Success Manager (REF4908S)

Budapest , Hungary
full-time Hybrid

AI overview

Manage contract fulfillment and invoicing while coordinating pre-sales activities and overseeing SLA compliance in a multicultural IT environment.

Your department

This position is filled in the Digital Solutions portfolio unit – Chapter Telco and DTAG of T-Systems International GmbH. The Portfolio Area Digital consists of: Portfolio Unit Digital Solutions (incl. T-Systems onsite GmbH, Deutsche Telekom Healthcare and Security Solutions GmbH (DTHS), Deutsche Telekom Clinical Solutions GmbH (DTCS)), Rola Security Solutions GmbH, T-Systems Information Services GmbH (IFS)

Main tasks

  • Manage contract fulfillment
  • Take care of invoicing via Strive
  • Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management, Contributing to Deals, Opportunities and BID Management, technical and commercial Proposals
  • Monitoring and reporting of SLA compliance
  • Steering of Purchase Order and Order Management Activities and Contract Planning
  • Responsible for the cost control incl. forecast and optimization proposals
  • Contract Implementation and Delivery Contribution
  • Project Plan Structure Management (PSP and WBS Structure)
  • Invoicing activities, Cost and Controlling awareness
  • Orchestrate and manage all stakeholders in all sub-company entity structure over TDG, On-Site, Nearshore and Offshore locations to ensure effective delivery of services
  • Work close with development and/or operational counterparts to ensure high quality, Contribution in Product and Portfolio Development
  • Stakeholder Management
  • Cost/Revenue Steering
  • Operation and SLA Management/KPIs (financial and operational)
  • Reporting Tasks for Management and Commercials
  • Operation, Change and Problem Management Tasks

Background and required skills

  • Bachelor or master’s degree in the following areas: Computer science, Engineering or Information Technology or equivalent work experience in IT
  • Experience with customer facing management activities like sales, product management, deal management, claim management, etc.
  • Excellent knowledge of ITIL and Agile concepts and process management
  • Experience with ServiceNow and SalesForce Tools (TSI-Force), SPPM
  • Exceptional written and oral communication skills
  • Excellent English language skill (business fluent), German is a nice to have (conversation level)
  • Understanding of legal terminology
  • Commercial Awareness
  • Experience working in multicultural and international environments 

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

 Deutsche Telekom IT Solutions

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.  

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