Customer Success Manager

The Role

As a Customer Success Manager, you’ll be the go-to growth partner for a portfolio of our small business customers. You’ll help them unlock the full value of Podium from first login to full-blown evangelist. This isn’t just about support, it's about strategy, impact, and driving change at scale. Your mission:

• Drive adoption
• Maximise retention and expansion
• Show your customers what’s possible when Podium becomes part of their everyday
  
  

You’ll blend tech-touch strategy with sharp business acumen to guide a large, dynamic customer base toward meaningful results. If you love fast-paced environments, thinking creatively, and making customers wildly successful, this one’s for you.

What You’ll Do

• Drive customer outcomes by helping businesses set goals and track performance using Podium
• Offer strategic recommendations that solve real-world problems and drive product adoption
• Manage a high-volume customer portfolio using playbooks, automation, and scalable outreach
• Troubleshoot issues, provide proactive support, and prevent churn through early intervention
• Champion customer feedback internally to help improve product and experience
  
  

What You Bring

• Experience in account management, customer success, or consultative sales
• Strong communication skills and a customer-first mindset
• Proven ability to influence customers and drive better decisions
• Experience in SaaS, services, or tech-enabled businesses is a plus
• Industry experience with SMBs in automotive, healthcare, home services, or retail is advantageous
  
  

You’re Someone Who...

• Thinks like an owner and is committed to delivering outcomes
• Is highly organised and thrives in a fast-paced, high-volume environment
• Builds trust quickly and positions themselves as a valuable business partner
• Brings a positive, solutions-focused mindset to every interaction
• Loves learning, adapting, and improving every day
• All the high-performance tech you need to succeed
• Catered team lunches and stocked snacks
• Learning and development support
• Great team swag and branded gear
• A high-growth, high-impact environment with a mission that matters

Perks & Benefits

• Real growth and career development opportunities, we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings.
• Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.
• A generous $600 monthly ‘Benefits & Wellbeing’ allowance, spent how you please
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ.
  
  

A high-growth, high-impact environment with a mission that matters. We believe every local business deserves a partner in their corner. Join us and be that partner.

Podium is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves