Apna
Customer Success Manager - Pilot Accounts
TLDR
Provide end-to-end support for pilots post-setup to ensure successful outcomes and document results for strategic insights.
KRA/KPI:
- [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation
- Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.)
- Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
- Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
- [Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
- Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions.
Apna builds a professional networking platform that connects blue-collar job seekers with small and medium-sized businesses across India. Focused on empowering the working class, Apna tackles the challenges of opportunity and skills access, making it a vital resource for millions of job seekers and employers. Its rapid growth and extensive user base highlight its commitment to transforming the job market landscape.
Customer Success Manager