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Apna

Customer Success Manager - Pilot Accounts

Bengaluru , India
full-time Remote

TLDR

Provide end-to-end support for pilots post-setup to ensure successful outcomes and document results for strategic insights.

KRA/KPI: 

  1. [Primary - 90%] Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes - % pilots conducted as per SOP, % successful pilots, Quality of documentation  
    1. Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.) 
    2. Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
    3. Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
    4. [Joint responsibility] Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
    5. Document pilot outcomes - funnel status, what went well and what didn't? and periodically share updates w/ product, growth and enterprise team for strategic decisions.
 Apna

Apna builds a professional networking platform that connects blue-collar job seekers with small and medium-sized businesses across India. Focused on empowering the working class, Apna tackles the challenges of opportunity and skills access, making it a vital resource for millions of job seekers and employers. Its rapid growth and extensive user base highlight its commitment to transforming the job market landscape.

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