About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
We are looking for
A highly-talented Customer Success Manager to join our fast growing Payoneer Team and own the processes of customer onboarding, growth and retention. This role will be a great fit if you have a background in Customer Success, Key Account Management or Business Development. Preferable location of the candidate is Ukraine.
You will help our customers reach their business goals and strategic milestones, grow their volumes and revenues, as well as play a role of a customer’s advocate inside the company. In your role you will also conduct regular interactions with clients on multiple levels (including CxO level), prepare executive QBRs, develop case studies and build long-term positive relationships with your book of customers.
What you’ll be spending your time on:
· Be proactive in strengthening existing customer relationships to maximize adoption, retention, upsell and prevent churn.
· Help clients to define their strategic goals and implement them through the usage of Payoneer products.
· Respond to clients’ operational requests and facilitate their communication with Customer Support;
· Collaborate with Marketing Team to develop case studies and user testimonials;
· Gather customer feedback and work with product owners, helping to shape the product roadmap;
· Help the team to implement best Customer Success practices, identify executional challenges and improve existing workflows.
Is this you?
· A Bachelor’s degree, preferably in business or communications
· 2+ years of experience in a similar role
· Customer-centric mindset, empathy and ability to understand customer needs
· Demonstrates exceptional organizational skills to manage multiple customer accounts, track progress, and ensure timely follow up on customer inquiries
· Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
· Excellent interpersonal and communication skills, the ability to build productive relationships with internal teams and client stakeholders
· Ownership mentality, proactive approach to work
· Track record of reaching your KPIs or exceeding them
· Analytical thinking to promptly convert analysis into action
· Resilience, ability to make decisions in a changing environment, anticipate future needs and drive results
· Fluency in Ukrainian and English
Not a must but a great advantage:
· Experience in the IT software industry
· Experience using Salesforce or a similar CRM system
· Experience in the Payments and Banking industry
· Experience with direct sales for small businesses engaged in cross border trade
· Experience with data analytics tools (e.g. Power BI)
· Experience in working and collaborating with remote teams to get things done.
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The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Payoneer is a global commerce technology company that provides cross-border payment solutions for businesses and professionals worldwide. With a focus on enabling seamless, secure, and cost-effective payments, Payoneer connects businesses, professional...
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Customer Success Manager Q&A's