Job Description:
Osano is hiring a Customer Success Manager who thrives at the intersection of customer relationships and commercial growth. In this hybrid role, you’ll be responsible for not only ensuring our customers succeed with Osano’s privacy platform, but also for driving retention and expansion within your portfolio. You’ll act as both trusted advisor and strategic account owner, helping customers realize ongoing value, while leading the commercial conversations that fuel their long-term partnership with Osano.
We’re looking for someone who blends relationship management with account growth expertise. You’ll own a book of business, build outcome-based success plans, lead QBRs, and manage renewals and expansions from start to finish. This is a high-impact role at a mission-driven, venture-backed Series B startup working at the forefront of data privacy, trust, and innovation.
Interested? Keep reading!
At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don't exactly meet all the listed requirements, don't let that keep you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!
The Role
About You
Why Us
Benefits
Compensation
Depending on your skill and experience, you can expect your annual compensation to be somewhere between $125,000 and $140,000, plus stock options upon joining the company.
A Bit More About Osano
At Osano, an Austin-based, venture-backed startup, we believe data privacy is a fundamental human right, and the companies that embrace privacy will become the next wave of trusted brands. Osano is a B-Corp and a Public Benefit Corp, which means that—although we are a for-profit company—we are mission-oriented and wake up every day with the goal of doing well by doing good.
Osano is a leading data privacy platform that simplifies privacy compliance by helping organizations build, manage, and scale their privacy program to increase trust, stay compliant, and do the right thing. Founded in Austin, Texas, we solve for consent management, data subject rights, assessments, and vendor risk — all in one place!
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can make our team better!
Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.
We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.
As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.
As the first data privacy platform that is also a B Corporation, we are dedicated to meeting the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. This status, along with our status as a Public Benefit Corporation, points toward our core values: Bold Action, Authenticity + Inclusion, Operational Excellence, and Delightful Experience. Come work with us! We’re constantly looking for new team members who are eager to learn and grow with us. We value candidates from all walks of life and are dedicated to building a diverse team. Why You'll Love Working at Osano Fully-Remote Team: Our Osanians join all across the country, from the West Coast to the East Coast and everywhere in between. Remote startup work requires discipline and good processes, but if you love working from home, you'll love working at Osano. Family-First Mindset: Choosing between family (as you define it) and work is a difficult decision. At Osano, it won't be one you have to make. Everyone has flexible schedules, family-building benefits, and paid parental leave. Diversity, Equity, & Inclusion: Diversity is important to us. From the day the company was started, our founders have prioritized diversity in hiring. We also take concrete steps to foster equity in compensation and development so that your entire journey at Osano keeps DEI top of mind. We’ve also taken the Startup Diversity + Inclusion Pledge in Austin to dedicate our organization to building better companies and a more inclusive world.
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Customer Success Manager Q&A's