Who are we?   OpenPayd is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.    OpenPayd’s platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, and Open Banking services globally via a single API integration.  OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.    Our Mission   Our mission is to ‘To open up banking and payments for business globally, through a modular platform’. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible, and scalable platform. How will you add value to the OpenPayd journey?

Maintaining a portfolio of existing or new corporate customers

Managing the delivery of issues solved by the operations team

Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction

Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd

Initiating and participating in account planning sessions with both internal teams and client's key stakeholders

Capturing new customer requirements in order to improve revenue and satisfaction

Monitoring client communication channels and proactively assisting customers

Liaising with other departments where appropriate to deliver end-to-end client success

The ideal candidate will have the following:

Have at least 4 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, Gaming / FX Providers)

Min. 10 years experience within Client facing role 

Experience working directly with customers from a variety of backgrounds

A basic understanding APIs

Proficiency in Microsoft Office

Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)

Proficiency in CRMs – Salesforce preferably

A general understanding of Foreign Exchange

A general understanding of Bank Transfer

A general understanding the Fintech industry

A general understanding of PSD2

A willingness to engage with customers and to go above and beyond to deliver

Ability to drive projects and lead operational efficiency through proposing new solutions

Self-driven & motivated individual

Strong understanding of Salesforce reporting and client management

Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level

Our perks and benefits:

Personal training budget - £3000

Cycle to Work scheme

Discounted gym membership -£80 towards any gym

Corporate discounts via PerkBox

Travel loan

Company Pension plan

Health, Dental & Life Insurance

Friday office breakfasts, office fruits and a full bar & regular team socials

25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering

Work office days policy: 4 out of 5 office based - Mon, Tues, Wed, Thur