Customer Success Manager (Credit & Collections Management)

As a Customer Success Manager, you’ll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy. 

About Sidetrade:

Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.

We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.

We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us. 

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. 

Requirements

What you’ll be doing:

• Be the main point of contact between the company and a set of named enterprise accounts.
• Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use.
• Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams.
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
• Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities.
• Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops.

What you’ll bring:

• 5+ years of experience as a Credit / Collections Manager in large organizations.
• Ability to manage a portfolio of enterprise clients with projects running simultaneously.
• Strong client facing skills.
• Excellent time management skills.
• Excellent presentation skills, both verbal and written communication.
• Good knowledge of Receivables Management technology.
• Success working in a fast-paced environment with a rapidly growing company.
• Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field.
• Open to some travel to meet with customers.

Benefits

• Attractive location- office based in the heart of London city centre.
• Hybrid work model – a flexible mix of in-office and remote days.
• Great culture – active Social Club organizing regular team events and activities.
• Health & wellness – medical coverage, life insurance, and other wellness programs.
• Time off – competitive paid holidays plus public holidays.
• Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.

 Because when you thrive, we all succeed! 

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know. 

Agencies 

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.