Customer Success Manager

Obrela Security Industries is seeking for a Customer Success Manager (CSM) to join our growing team. The CSM will be accountable for the overall customer experience and satisfaction level and ensure that the Managed Cyber Security engagements are delivered with high quality and within schedule. The ideal candidate will demonstrate solid customer management experience, understanding the principles of managed service and good knowledge of cyber security technologies and practices.

Responsibilities

• Manage multiple customers in various industries.
• Understand customer technical and operational landscape and challenges, articulate the value of Obreal’s services by understanding the unique differentiation of the service and how it addresses customer specific needs.
• Monitor customer onboarding activities.
• Promote Obrela’s value via reports and dashboards.
• Follow customer success plans and align with client objectives.
• Establish and maintain relationships with key stakeholders.
• Engage closely with Service delivery teams to ensure flawless service.
• Proactively solicit customer feedback and communicate to the respective teams within Obrela.
• Ensure consistent customer experience.
• Engage the sales team to manage commercial issues, renewals and upsells.

Requirements

• University degree in Computer Science or Information Technology field
• Relevant master’s degree will be considered as an advantage.
• 3-5 years’ experience in customer management.
• Solid experience in project management and demonstrating improved service delivery.
• Knowledge of current security trends, threats, and techniques
• Ability to work independently with remote teams and colleagues.
• Team player – ability to collaborate with colleagues and other teams: Sales, pre-sales, and service delivery.
• Fast learner
• Excellent presentation and communication skills.
• Excellent interpersonal skills - ability to create, maintain and lead trusting relationships with customers.
• Proficient in English & Arabic - verbal and written communication skills
• Demonstrate a good understanding of the competitive landscape in the MSS field and nuances of the market would be an advantage.
• Experience with Project Management & Customer Management tools would be an advantage.

Benefits

• Dynamic and respectful environment – our people are the core of our business, we value each individual and support initiatives, promoting agility and work/life balance.
• Continuous coaching – work with passionate people and receive both theoretical as well as hands-on training.
• Career development. Expand your career internationally and work alongside knowledgeable people from diverse cultures and backgrounds.
• A competitive compensation package dependent upon your experience and qualifications. We’re focused on rewarding efforts. Our salaries and benefits package will keep you motivated throughout your career.