Customer Success Manager (New York)

TLDR

Be the primary point of contact and build long-term relationships with clients while driving product adoption and client retention within a rapidly growing company.

⚡️ About Merkle Science Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies. Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.

🙋What You Should Have

· Advanced level of English (C1 or above)

· At least 4+ years of prior account management experience.

· Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!

· Previous compliance/finance experience also a big plus.

· Proven sales track record.

· Exceptionally strong relationship and people management capabilities.

· A creative problem solver, results driven and self-motivated.

· Possesses a resilient personality, proactive and reacts well under pressure.

· Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.

❤️ Well Being, Compensation and Benefits

We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.

We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.

Benefits

Health Insurance

Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance.