Customer Success Manager, Mid-Market

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Role Description:

As a Customer Success Manager, Mid-Market, you will ensure a portfolio of mid-level schools and districts effectively use MagicSchool to reduce teacher burnout and improve student learning. You will manage projects, oversee customer relationships, and help mid-level clients integrate MagicSchool into their daily operations. By facilitating onboarding, training sessions, and regular check-ins, you will drive product adoption, deepen usage, and secure renewals, helping partners achieve their goals. Your role is central to building strong, lasting relationships within our education community.

Responsibilities:
In this role, you will drive the following outcomes:

• Product Adoption: Ensure at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow through effective onboarding and professional development.

• Renewal and Retention: Achieve a contract renewal rate of 90 percent or higher for the upcoming school year while maintaining a quarterly churn rate below 5 percent.

• Revenue Growth: Drive a Net Revenue Retention (NRR) rate of at least 110 percent annually by identifying expansion opportunities and increasing account revenue by 15 percent year over year.

• Intervention and Support: Monitor school health data to triage underperforming accounts and design specific intervention programs that return them to active usage.

• Relationship Management: Build high levels of trust and influence with both teachers and administrators to secure buy-in from key decision makers on both pedagogy and budgeting.

Qualifications/Competencies/Skills:
To be successful in this role, you’ll bring the following experience and qualifications:

• Achievement Oriented: You are deeply committed to success and take full ownership of your tasks while working hard to exceed targets.

• Intellectual Curiosity: You learn new technologies quickly and apply creative problem solving to complex educational challenges.

• Relational Intelligence: You are an empathetic communicator who builds strong bonds with diverse stakeholders easily.

• Collaborative Mindset: You work seamlessly with cross-functional teams and possess the ability to influence decision making at the leadership level.

• Operational Excellence: You are detail oriented and diligent with the ability to juggle multiple responsibilities and timelines without losing focus.

• Customer Success Expertise: You have a proven track record in a customer facing role such as customer success or account management specifically within the Mid-Market (MM) segment.

• Educational Background: You possess direct experience working in education as a teacher or within an EdTech company, strongly preferred

Why Join Us?

• Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.

• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.

For full time employees:

• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.

• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.

• Every employee is offered generous stock options, vested over 4 years.

• 401k match & monthly wellness stipend.

Our Values:

• Educators are Magic:  Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.

• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.

• Community:  Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.

• Innovation:  The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.

• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.

• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.

• Excellence:  Educators and students deserve the best - and we strive for the highest quality in everything we do.