What You’ll Do
- Own and manage relationships with a portfolio of core customers.
- Act as the primary point of contact and trusted partner for your accounts.
- Drive customer adoption and ensure clients achieve their desired outcomes.
- Proactively identify churn risks and execute mitigation strategies.
- Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
- Partner with internal teams to resolve customer needs and improve the overall experience.
- Build long-term, value-driven relationships with customers.
What You Bring
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2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
- Experience working in a SaaS environment.
- Proven ownership of customer retention and adoption (not just support).
- Strong communication skills (verbal and written).
- Analytical mindset with the ability to interpret customer data and metrics.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Proactive, customer-first approach to problem solving.
- Experience working with metrics like NRR, churn, NPS, and usage data.
Nice to Have
- Experience using CRM tools such as Salesforce.
- Familiarity with Customer Success platforms (e.g., ChurnZero).
- Customer Success–related certifications.
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- 1 Home Office Day per week
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Base Salary: $23,000 MXN
Work Location
📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance
If you’re passionate about building strong customer relationships and driving long-term success in a SaaS environment, we’d love to hear from you.
Please submit your resume in English to be considered.
