Customer Success Manager

What You’ll Do

The CSM will be involved in all aspects of support, account management, product demonstrations, existing customer education and new business development.

• Own the ultimate responsibility for customer enrollment. Be prepared to field any questions related to product offering.

• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.

• Generate new business opportunities through tradeshows and conferences.

• Demonstrate the platform to prospects as well as existing customers.

• Represent the voice of the customer to provide input into the product roadmap, marketing and sales process.

• Develop a trusted advisor relationship with key stakeholders to drive product adoption and ensure that customers are leveraging the solution to achieve full business value.

• Collaborate with cross-functional MedPut teams (Sales, Product, Marketing & Development) to address customer requirements and feedback.

• Measure customer engagement and execute strategies to drive maximum ROI.

• Identify opportunities for customers to act as MedPut advocates (e.g. testimonials, case studies).

What We’re Looking For

• 3-5 years experience in Customer Success, Account Management, Strategic Services or related areas; selling to and serving customers while making them immensely successful in terms of increased adoption and delivering value.

• Experience building and maintaining relationships, while driving engagement as well as renewals.

• Empathetic, positive attitude with a desire to help customers reach their goals.

• Self-starter with a proven track record of driving customer success and aligning in complex customer environments at the executive and department levels.

• Fanatical about customer success and tenacious at driving long-term customer value.

• Team player with the highest level of integrity, who will continue to improve the way MedPut serves its customers.

• Excellent communication and interpersonal skills.

• Ability to work independently and to deliver on detail as well as strategy.

• Comfortable in a startup environment with the ability to pivot quickly and wear multiple hats in a dynamic setting.

• Experience in employee benefits is a plus but not required.

• Fluent in Spanish is a plus but not required.

All your information will be kept confidential according to EEO guidelines.