Customer Success Manager - Media + Agency

Flowcode
Flowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions…fast.

The Role: Media + Agency Customer Success Manager
We’re hiring a CSM focused on our media + agency vertical, supporting clients like Disney, Paramount, BBDO, and Publicis. You’ll own relationships with national broadcasters, TV networks, media groups, and agencies - driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes. 

You’ll thrive in this role if you:

• Have 4-7 years in client success, partnerships, or strategy at a media company, network, or agency
• Understand the media and advertising ecosystem - broadcast, digital, ad ops, martech, measurement
• Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach
• Move fast to solve account challenges  - proactive, resourceful, and sharp under pressure)
• Know how to uncover expansion - new campaign use cases, cross-functional champions, budget pockets
• Build trust across agency and media orgs: programming, marketing, ad sales, and operations
• Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement
  
  

What You’ll Own:

• A portfolio of enterprise media and agency accounts (drive usage, value, renewal, and expansion)
• Strategic QBRs and campaign reviews tied to performance metrics and business impact
• Risk mitigation and problem solving - turn insights into action fast
• Partner with Sales to identify and close upsell opportunities
• Collaborate with Product and Support to influence roadmap and solve client pain points
• Build workflows that align with media buying cycles, flight dates, and campaign refreshes
• Deepen NYC media relationships by showing up on-site, at events, host events, and as a strategic partner
  
  

Requirements:

• 4-7 years in media-focused CSM, Account Management, or similar roles
• Proven success working with media brands, ideally in TV or digital broadcast environments
• Strong understanding of attribution, analytics, and media KPIs
• Experience using CRM and CS platforms (HubSpot preferred)
• Clear, concise communicator—comfortable presenting to senior stakeholders
• Ability to operate independently and deliver in a fast-paced, high-growth startup

This is an in-office role at our beautiful offices in Soho, NYC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions.  The current range for this role is up to $85k-$115k OTE plus equity.