Customer Success Manager (m/f/d) in Austin, TX or Remote US

Description

KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Customer Success Manager (m/f/d) to join our team at KNIME in Austin, TX or Remote US.*

Who you are

You’re thoughtful, proactive, and thrive in building lasting relationships. You understand that a customer’s success doesn’t end with onboarding it’s a cycle of trust, value, and communication. You know how to cast a wide net inside an organization, identify real needs, and bring solutions to the table that lead to adoption, renewal, and expansion.
You’re empathetic but practical. You listen well, communicate clearly, and collaborate effortlessly across teams. You’re able to juggle multiple accounts and projects, organize resources, and still make every customer feel like your only one. You have strong emotional intelligence and self-awareness. When needed, you know how to tactfully push back and still keep the conversation constructive.
Ideally, you’ve done this before maybe at another software company or with a product-led growth model. But if you haven’t, and you’re ready to learn fast and bring your own customer-first mindset, we want to hear from you.

That's the job

In this role, you’ll support customers throughout their entire journey from the initial contract to adoption, and into renewals and expansion. You’ll focus on building trust, solving problems, and identifying opportunities to grow the relationship. You’ll help secure renewals and support upsell motions in collaboration with the Account Managers.
You’ll coordinate with technical teams when needed, marshal resources for training or support, and ensure the customer always sees value in KNIME. The aim is long-term satisfaction, clear success metrics, and continued alignment with the customer’s goals.
You’ll report patterns and feedback that can help us evolve how we do things and improve the experience for all KNIMErs and users.