Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.
Requirements
Benefits
View Current Career OpportunitiesLawyer.com management has pioneered Internet technology and services for over 20 years. We expect creative thinking from all team members, whether writing software, designing a user interface, improving billing, or helping Lawyers and Consumers get the best possible service. Our team's innovations help us handle over a million complex page request per day while delivering the fastest times in our industry, manage one of the best Lawyer directories in the world with over 2 million lawyers in 60 countries, respond to thousands of calls and emails each week, answer 90% of all support calls in less than 10 seconds and provide the best available Lawyer matching experience in the U.S. As we grow, more resources are devoted to innovation and we need the best and brightest creative minds to join our talented team.An important aspect of Lawyer.com is our exciting and reward-driven company culture. Benefits include a health-oriented work environment including sit/stand electric desks, fun company events, theme Fridays, and summer hours. Every employee is a hands-on contributor and our team-based structure encourages learning, development, and growth.We are profitable, expanding rapidly and offer many opportunities for career growth in our Basking Ridge, NJ and Easton, PA offices. Our intuitive brand 'Lawyer.com' is rapidly gaining recognition among Lawyers and consumers and we are well positioned in the $200 Billion U.S. legal services market.Lawyer.com, INC is former subsidiary of World Media Group LLC, whose business interests include Doctor.com and Fans.com in NYC, Scientist.com and Revenue.com in California and India.com in Mumbai.
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Customer Success Manager Q&A's