Customer Success Manager | Join Our Talent Backlog

Vozy is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI.

Vozy is on a mission to transform the way companies interact with customers.

We are more than 90 Voziers spread among 11 countries and now we are looking for a Customer Success Manager.

As a Customer Success Manager you will be responsible for both retention and growth of assigned business customers. The role has a focus on having key business conversations with customers, understanding in depth the customer's reality, key KPI's and being a support to achieve them. The Customer Success Manager is "part of the customer's team", speaks their language and knows in depth their pains. The CSM is responsible for the customer's implementation roadmap with Vozy and for consistently realizing the customer's (and Vozy's) measurable business objectives. This role must work in alignment with all teams in the company and have a proactive attitude to mobilize whatever the customer needs, even before the customer knows it.

The CSM is responsible for the customer's implementation roadmap with Vozy and for consistently realizing the customer's (and Vozy's) measurable business objectives. This position is also responsible for leading a cross-functional team, working hand-in-hand with Customer Success Insights, Deployment Management and Solution Architecture and Product.

What you'll do

• Act as the "primary point of contact" and customer advocate.
• Develop, manage and execute strategic account plans that align the client's strategic objectives with Vozy's product offering.
• Collaborate with internal teams to meet the client's strategic objectives.
• Develop relationships with all levels of the client, from the most operational contacts to C-level.
• Communicate progress, opportunities and risks internally and externally, including analysis of product performance and optimization opportunities.
• Responsible for revenue retention and growth in accounts.
• Comply with company information security policy.
• Act at all times in a manner that does not jeopardize the health and safety of themselves, others in the workplace and the information and resources they use.
• Help identify areas where risk management practices should be adopted.
• Take all practical steps to minimize Vozy's exposure to contractual and regulatory liability.
• Adhere to company policies and standards of conduct.
• Report incidents and observed anomalies or weaknesses.

What you'll need

• Team player with ability to collaborate and influence cross-functional teams.
• English: upper intermediate level.
• Have work experience in Technology Startup.
• Strategic and consultative mindset with proven ability to "sell without being a salesperson".
• Proven track record in strategic relationship management and/or engagement.
• Analytical, technical, operational and/or industry knowledge to provide value and relevance to key executives aligned with revenue and growth strategies.
• Ability to synthesize and prioritize customer feedback, competitive and industry information to improve Vozy product and service delivery.
• Thoroughness in recording information and discipline in keeping data to make decisions.
• Proactivity in all activities.
• Enjoys customer exposure and handling difficult situations.
• Excellent organizational skills and problem solving abilities.
• Polished verbal and written communication skills and meticulous attention to detail.
• Exceptional ability to develop relationships.
• Highly motivated self-starter who runs toward opportunities.
• Ability to work cross-functionally in a fast-paced startup environment.
  

Vozy Culture

At Vozy, transparency isn’t just a buzzword—it’s how we do things. We keep information flowing openly and honestly, making sure everyone is on the same page and working towards the same goals. Even in the fast-paced and ever-changing tech world, we never lose sight of the people who drive our growth.

We’re a fully remote team, our async tools let you manage your time in a way that works best for you, while our live meetings are all about connecting, making decisions, and moving forward together.

We’ve got some fun traditions too! We’re big on respecting everyone’s time, so if you’re more than a minute late, you’ll have to bust out a rap (or at least give it your best shot)!

What we offer

• Remote work 100% (contractor).
  
• Unlimited vacation

Think you might not tick all the boxes?

At Vozy, we value potential as much as experience. If you’re passionate about what you do and eager to grow, we encourage you to apply even if you don’t meet every single requirement.

You might be the perfect fit for us!