This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.
This role provides the opportunity to serve as the strategic bridge between customers and internal teams, ensuring successful onboarding, adoption, and long-term value delivery of enterprise SaaS solutions. You will cultivate and strengthen relationships with stakeholders at all levels, including executives, guiding customers to achieve measurable outcomes and maximize platform usage. The position requires a proactive, analytical, and collaborative approach to problem-solving, adoption strategies, and escalation management. You will work closely with cross-functional teams—including Product, Engineering, Support, and Sales—to align objectives, provide actionable insights, and identify opportunities for expansion. This role offers a mix of strategic planning, technical expertise, and customer-facing leadership in a dynamic, high-impact environment. It is ideal for professionals passionate about delivering value and fostering strong client partnerships.
Accountabilities:
Serve as the primary point of contact for assigned customer accounts, developing strategic relationships and driving platform adoption
Deliver regular business reviews (QBRs/EBRs) to communicate ROI, track success metrics, and align on retention and expansion goals
Understand customer goals, challenges, and industries to provide tailored recommendations and align stakeholders on success plans
Promote awareness and usage of platform features, provide ongoing education, and identify opportunities for expanded adoption
Proactively monitor customer health, manage escalations, and collaborate with internal teams to resolve issues efficiently
Maintain expert knowledge of the product roadmap, communicate relevant updates, and provide actionable feedback for continuous improvement
Coordinate and execute customer success plans, addressing risks before they impact engagement, satisfaction, or outcomes
Requirements:
5+ years of Customer Success experience, ideally in enterprise SaaS
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Strong communication, presentation, and organizational skills to handle strategic and technical discussions
Solid technical understanding of SaaS products, internet technologies, networking, and email security solutions
Experience driving product adoption and supporting long-term customer growth
Proficiency with CRM and case management tools such as Salesforce and Jira
Excellent problem-solving skills and ability to resolve escalations while maintaining positive customer experience
Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent practical experience
Benefits:
Competitive base salary range of $119,040 – $140,000 USD, with potential for performance bonuses or RSUs
Comprehensive healthcare coverage including medical, dental, and vision
Opportunities for professional development and career growth
Dynamic, collaborative, and customer-focused work environment
Flexible work arrangements to support work-life balance
Recognition and rewards for high performance and measurable impact on customer success
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
