This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.
This role provides an exciting opportunity to act as the primary advocate for customers, ensuring successful adoption, onboarding, and ongoing value realization of a SaaS platform. The Customer Success Manager will cultivate strong relationships across multiple organizational levels, guiding strategic planning and aligning solutions to business objectives. By proactively identifying risks and opportunities, the role drives measurable outcomes, supports retention, and informs product improvements. The position requires collaboration with cross-functional teams, a deep understanding of technical and business requirements, and a focus on long-term customer growth. Success in this role comes from a combination of analytical thinking, problem-solving, and excellent communication skills in a fast-paced, enterprise SaaS environment.
Accountabilities:
Serve as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
Deliver regular business reviews, aligning on success metrics and clearly communicating ROI to support retention and expansion
Understand customers’ industries, objectives, and challenges to provide tailored recommendations and align internal and external stakeholders
Promote platform awareness, educate users, and identify opportunities for expanded adoption
Monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share insights
Maintain expert knowledge of the product roadmap and communicate relevant updates to customers
Coordinate with internal teams to develop and execute customer success plans that mitigate risk and enhance engagement
Requirements:
5+ years of Customer Success experience, ideally in enterprise SaaS
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Strong verbal and written communication skills, with experience leading both strategic and technical discussions
Technical proficiency in internet technologies, networking, and email security solutions
Demonstrated problem-solving skills with a history of effectively resolving escalations while maintaining positive customer experiences
Proficiency with CRM and case management tools such as Salesforce and Jira
Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent practical experience
Benefits:
Base salary range: $119,040 – $140,000 USD
Eligibility for performance-based bonuses and restricted stock units (RSUs)
Comprehensive benefits including healthcare, retirement plans, and wellness programs
Remote work flexibility with opportunities for professional growth and collaboration
Exposure to enterprise SaaS environments and high-impact customer engagement initiatives
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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