This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.
This role offers the opportunity to own the end-to-end customer lifecycle for enterprise clients, from onboarding and implementation to ongoing adoption and growth. You will partner closely with executives and key stakeholders, ensuring customers realize maximum value from innovative AI-powered solutions. The position requires a strategic mindset, strong analytical skills, and the ability to translate insights into actionable outcomes. You will proactively manage account health, drive renewals, and uncover expansion opportunities while serving as the primary advocate for your clients internally. This role combines deep relationship management with operational rigor, enabling you to shape scalable processes and best practices across the Customer Success organization. You will operate in a fully remote, North America-aligned environment, collaborating with a high-performing team focused on delivering measurable business impact.
Accountabilities:
Own the onboarding, implementation, and go-live process for enterprise clients, ensuring smooth adoption and value realization.
Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders.
Monitor customer adoption, usage, and success metrics (e.g., ROI, retention, NPS) to maintain account health.
Proactively identify upsell, cross-sell, and expansion opportunities within your portfolio.
Serve as the primary escalation point for complex customer issues, coordinating resolution with internal teams.
Advocate for customers internally by conveying product feedback, feature requests, and pain points to drive roadmap prioritization.
Build and maintain strong, long-term client relationships, ensuring clients view the company as a strategic partner.
Develop scalable playbooks, processes, and best practices for enterprise customer success across the organization.
Requirements:
5+ years of experience in enterprise customer success, managing large accounts (e.g., $100K+ ARR).
Proven track record driving retention, upsell, expansion, and renewals in enterprise accounts.
Strong executive presence with experience presenting to C-level stakeholders and leading strategic discussions.
Excellent communication, influencing, and negotiation skills.
Analytical mindset with the ability to synthesize data into actionable insights.
High degree of autonomy, proactivity, organization, and ability to manage multiple complex accounts simultaneously.
Experience in SaaS or AI-driven enterprise software is preferred; prior experience at a competitor is a plus.
Benefits:
Competitive compensation with performance-based incentives.
Fully remote work with flexibility aligned to North America time zones.
Opportunity to work with cutting-edge AI products and innovative enterprise solutions.
Professional growth opportunities within a high-performing, collaborative team.
Inclusive and customer-centric culture with strong emphasis on impact, ownership, and excellence.
Participation in shaping scalable processes and best practices for enterprise customer success.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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