InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe.
We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way.
As a Customer Success Account Manager, you will own ongoing merchant relationships after implementation, serving as a trusted advisor and strategic partner. You will drive quarterly business reviews (QBRs), ensure fee recovery optimization, manage recertification processes with Systems Integrations, collect case studies and lead efforts to renew and expand merchant accounts while minimizing churn. The role begins with a structured relationship handoff from our Professional Services team, including direct involvement in customer implementations, so you can learn solution details and individual merchant personalities.
You’ll leverage AI and automation to streamline processes, create actionable reporting, and proactively drive customer outcomes. From building robust account management processes from the ground up, to leading the renewal process and contributing to case studies, your work will create meaningful impact for both merchants and InterPayments.
Our commitment to placing customers first, building trust, and always striving for long-term impact is core to everything we do. Here, you’ll play a vital role in shaping merchant success and driving both company and team goals forward—all within a supportive, collaborative environment that values your growth and contribution.
InterPayments’ core values are the building blocks of how we achieve our mission: Obsess about our Customers’ and Partners’ Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully.
InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.
Mission In the US alone, 5% of merchant revenues are lost to payments costs (that number is 11% in Europe). Transaction cost data is a one-sided market set by banks/card networks against non-collectively organized merchants. This leads to less innovation, higher payments fees, and high switching costs. Our mission is to create a global two-sided market in merchant transaction cost data. A transparent data marketplace will improve innovation and lower costs for both merchants and consumers. To do this, we’ve built a payments data-as-a-service (DaaS) company for merchants. Our core technology real-time calculates a merchant's exact fees on every card transaction before authorization. We combine all the foundational data required to process any card payment, regardless of the payment provider. We are unique because we expose it to merchants prior to processing the payment. This means merchants better understand their transaction costs and do something about them. With us, merchants can finally do simple things they cannot do today: negotiate better processing rates with industry data; easily switch payment providers with limited switching costs; and put payment providers in competition on every transaction. Amazon highlighted this pain point in September 2021: "The cost of accepting card payments continues to be an obstacle to providing the best prices for customers. These costs should be going down over time with innovation and technological advancements...yet, some cards' cost of payments continue to stay high or even rise." About US We're a 100% remote team. We promote supreme trust in one another to achieve our mission of helping merchants. We do whatever it takes to meet deadlines, achieve goals, and obsess over customer needs. At the same time, we ruthlessly prioritize so that our precious, invaluable time is efficiently and flexibly used towards its best use. This includes meaningful work and all the things that make for a meaningful life outside of work.
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