Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are a customer fanatic with a proven track record of going above and beyond for your customers! You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change!

As a Customer Success Manager for International, you will play a critical role in ensuring that our clients get the maximum value from our employer-of-record, contractor and other global employment services. You will be responsible for managing a portfolio of clients, ensuring their adoption and success with our products, and proactively addressing any issues that arise. You will work closely with our Sales, Product, and Technical teams to ensure that our clients are receiving a seamless and exceptional customer experience.

Your Success Profile

What You Will Work On

Co-manage the customer with their assigned Justworks CSM, specifically handling the international aspects of their needs.
Develop and maintain strong relationships with clients to ensure their continued success and satisfaction with our international service.
Monitor key performance indicators and proactively identify and address any areas of concern.
Collaborate with cross-functional teams to resolve customer issues and ensure the successful implementation of our platform.
Work closely with the Justworks CSO organization and their dedicated CSMs, CSOSs and CSRs and manage accounts jointly in a seamless and collaborative way, focusing on international products and services
Identify and drive adoption of our international products and services, ensuring that clients are taking full advantage of all features and functionality.
Act as a trusted advisor to our clients on international queries, providing expert guidance and recommendations on how to optimize their use of our localized employer-of-record and contractor services.
Stay up-to-date with industry trends and best practices, and share this knowledge with clients to ensure they are getting the most out of their investment in our products.

How You Will Do Your Work

As a Customer Success Manager for International, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer Advocacy - serving as the voice of the customer within the company, advocating for their needs and ensuring their feedback is heard.
Problem-Solving - being able to identify issues, analyze problems, and develop effective solutions to meet customer needs.
Adaptability - being flexible and adaptable in a dynamic environment, adjusting strategies to meet changing customer requirements.
Cross-Functional Collaboration - working collaboratively with other departments such as sales, marketing, and product development to ensure a unified customer experience.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

Prior experience working across multiple countries a plus.
Multilingual is a plus.
Minimum of 5 years of experience in customer success, account management, or a related field.
Strong knowledge of HR technology and the HR industry is a plus.
Excellent interpersonal, communication, and problem-solving skills.
Ability to build strong, trust-based relationships with clients.
Ability to work independently and as part of a team.
Ability to analyze data and make data-driven decisions.
Experience with using a CRM is a plus.

The base wage range for this position based in our New York City Office is targeted at $60,000 to $80,000 per year.

#LI-Hybrid #LI-HC2

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

Our DEIB Report and Our DEI Commitment

Customer Success Manager (International)